Cancellation Policy
We understand plans change. That's why we offer a flexible cancellation policy.
How Cancellation Works
What happens depends on when you cancel relative to your pickup time. Payment is always cash to the driver, so there's never an online charge to reverse.
How to Cancel
Choose the method that's most convenient for you.
Email Link
Use the link in your booking confirmation email to cancel instantly.
Instant • 24/7Send us a message with your booking reference.
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Call us and we'll handle it immediately.
Not configuredSpecial Circumstances
We're flexible when unexpected situations arise.
Flight Cancellations
Contact us as soon as possible and we'll cancel or rebook your transfer at no charge, even within the standard 24-hour window.
Medical Emergencies
Contact us directly — medical emergencies are handled on a case-by-case basis, regardless of the 24-hour cutoff.
Rebooking Option
Change your date or route free of charge up to 24 hours before.
Payment & Refunds
All payment is collected in cash by the driver at the time of your transfer, so cancelling in advance simply means nothing is charged — there's no online refund to process.
Have More Questions?
Check our FAQ for more details or contact our support team.