Question 1

How do I book a transfer?

Accepted Answer

Booking is simple! Just select your route, choose your date and time, enter your details, and pay securely online. You'll receive instant confirmation via email.

Question 2

Are your prices fixed?

Accepted Answer

Yes! All our prices are fixed and guaranteed. The price you see at booking is the price you pay. No surge pricing, no hidden fees, no surprises.

Question 3

What happens if my flight is delayed?

Accepted Answer

We track all flights automatically. If your flight is delayed, your driver will adjust the pickup time accordingly. We provide 60 minutes of free waiting time.

Question 4

How will I find my driver at the airport?

Accepted Answer

Your driver will be waiting in the arrivals hall holding a sign with your name. You'll also receive the driver's contact number and vehicle details via email.

Question 5

What payment methods do you accept?

Accepted Answer

We accept cash payment (EUR) to the driver at the time of your transfer. No online payment is required to book.

Question 6

What is your cancellation policy?

Accepted Answer

Free cancellation is available up to 24 hours before your scheduled pickup time, at no charge. Cancellations within 24 hours of pickup aren't available online — please contact us directly.

Question 7

Can I request a child seat?

Accepted Answer

Yes! Child seats are available free of charge upon request. Please specify the age and weight of your child when booking.

Question 8

Do your drivers speak English?

Accepted Answer

Yes, all our drivers speak English. Many also speak Italian, Greek, or German.

Question 9

Do I need to pay extra for luggage?

Accepted Answer

No, standard luggage is included in the price. Each passenger can bring one large suitcase and one carry-on bag.

Question 10

How do I cancel or modify my booking?

Accepted Answer

You can cancel or modify your booking through the tracking page using your reference number and email, or by contacting our support team via phone, email, or WhatsApp.

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